33 Lake Street
West Peabody, MA
(978) 535-5321
office@communitycovenantlive.org

Online Giving FAQ

Electronic Giving at Community Covenant Church

FAQ

Q. What is PayPal?

A. PayPal is an online service for businesses and non-profits to accept payments/donations online. It’s a widely used and safe way for people to send money on the Internet.

Q. Do I need a PayPal account to donate?

A. No. When you click on the “Donate” button, you will come to our PayPal site. Here you can either set up a one-time payment or a recurring donation. Once you have entered your payment amount, you will select either to donate using your PayPal account or, if you have do not have one, you can select the option, “Don’t have a PayPal account,” and donate using a debit card or credit card. If you wish to use your bank account, then you will need to set up a PayPal account. This is very easy to do.

Q. How does the church get the money I send?

A. After you complete the payment information steps at PayPal, the funds are immediately deposited in the church’s online PayPal account. The bookkeeper will then transfer your donation to the church’s bank account.

Q. Are there any fees or costs to give online?

A. Not to you. The full amount that you choose to donate goes to Community Covenant Church and is considered a tax-deductible gift. The church incurs a processing fee of $.30 per transaction plus 2.2% of the amount (For example, if you send a donation of $100, the church receives $97.50).

Q. Is my information safe and confidential?

A. Yes — PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

When you give through PayPal, the church does NOT see private information like your debit card or bank account number.

Q. How do I know my donation made it to the church?

A. You will receive a confirmation email immediately after you complete your donation. You can keep the email as a receipt for tax purposes.

Q. How is my contribution documented?

A. The Financial Officer is the only person who will receive an email notice each time a contribution is made online. Using the address information you provide, your contribution will be recorded for the church records. Your online giving will also be added to your year-end contribution statement.

Q. Can I designate how my donation is used?

A. The normal assumption is that your giving is meant as general giving. You are able, however, to indicate special circumstances in a “comments” box found on the final page before completing your donation.

Q. Why do you ask me for my address and other information?

A. This information is needed to confirm that your debit, credit, or bank information belongs to you. It also is the information that the church needs to make sure that your year-end contribution statement is mailed to you for tax purposes.

Q. Can I use a credit card to give online?

A. When using the online giving system through PayPal, you are asked to enter your credit card information. The use of a DEBIT card attached to a checking account instead of the use of credit cards is strongly advised. If you choose to give with a credit card, we encourage you to remain financially responsible by not accruing any debt and by paying off your credit card statement on a monthly basis.

 

Other questions? Contact the church office directly for help.

(978) 535-5321

office@communitycovenantlive.org

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